We trust and hope that you will find satisfaction in all your SwiftLink purchases. However, if any items fail to meet your complete satisfaction, you have the option to return them within 28 days of delivery, benefiting from our straightforward returns policy. In order to do so please kindly follow the easy, step-by-step instructions detailed below.

For initiating a return, please reach out to our customer service department at sales@swift-link.com

Upon contact, our customer service team will advise you according to the specific circumstances. If we require the original items purchased to be returned, we will provide you with the necessary postage information and you have the flexibility to return items via your local postal service or any other reputable courier that can verify a valid proof of return.

Remember to request and keep your receipt as evidence of your return; SwiftLink cannot assume responsibility for items that are damaged or lost during transit.

Upon SwiftLink's receipt of your parcel or replacement items, you can anticipate your refund or replacement within 5-10 working days.

Refund of return postage will only be applicable in cases of faulty goods or incorrect shipments.


We suggest considering additional insurance if the value of your parcel's contents exceeds £20. This measure ensures full compensation in case of loss. Keep your proof of posting for reference.